support

This Support Policy (“Policy”) outlines the terms and conditions under which Nucleo Analytics Pvt Ltd (“Company”, “we”, “our”, or “us”) provides customer support for our services. By using our services, you agree to the terms of this Policy.

1. Customer Support Channels
   1.1 We offer customer support through various channels, including email, phone, and online chat. You can reach our customer support team at info@nucleoanalytics.com

2. Support Availability
   2.1 Our customer support team is available during regular business hours [9 a.m. to 6 p.m. IST]. We aim to respond to all inquiries within [24 to 48 hours] during these hours.

3. Types of Support
   3.1 We provide support for technical issues, general inquiries, and assistance related to our services.
   3.2 Technical Support:
   

• We offer technical assistance to help resolve issues related to the functionality of our services. Our support team will work to diagnose and resolve technical problems in a timely manner.
  
  

3.3 General Inquiries:

• Our customer support team is available to answer general questions about our services, pricing, and policies.

4. Support Process

4.1 When you contact our customer support team, please provide detailed information about the issue or inquiry. This will help us understand your needs and provide an appropriate solution.

4.2 Our support team will aim to provide a timely response and, if necessary, guide you through troubleshooting steps or other actions to address the issue.

4.3 If the issue requires further investigation or assistance from our technical team, we will keep you informed about the progress and expected resolution time.

5. Limitations of Support

5.1 Our customer support team is dedicated to providing assistance within the scope of our services. We may not be able to provide support for issues caused by factors beyond our control, including but not limited to third-party integrations, user error, or hardware problems.

5.2 Customizations or Modifications:

• We may not be able to provide support for customizations or modifications made to our services by you or a third party.

6. Feedback and Suggestions

6.1 We value your feedback and suggestions for improving our services. You can share your thoughts with our customer support team, and we will consider them as part of our ongoing efforts to enhance our offerings.

7. Contact Information

7.1 If you have questions about our Support Policy or need assistance, please contact our customer support team at info@nucleoanalytics.com.