Cancellation & Refund Policy
Cancellation & Refund Policy
This Cancellation & Refund Policy (“Policy”) outlines the terms and conditions under which Nucleo Analytics Pvt Ltd (“Company”, “we”, “our”, or “us”) provides cancellations and refunds for our services. By using our services, you agree to the terms of this Policy.
- Cancellation of Services
1.1 You may request to cancel our services by contacting our customer support team at info@nucleoanalytics.com.
1.2 The eligibility for cancellation and any applicable refund will be subject to the specific terms of the service plan or agreement you have with us.
- Refund Eligibility
2.1 Refund eligibility varies depending on the nature of the services and the terms agreed upon at the time of purchase.
2.2 Subscription Services:
- If you are on a subscription plan, you may be eligible for a pro-rated refund for any unused portion of your subscription, subject to the terms of your subscription agreement.
2.3 One-Time Services:
- For one-time services, refunds may be provided if the cancellation request is received before the service is rendered.
- Refund Process
3.1 To request a refund, please contact our customer support team at info@nucleoanalytics.com.
3.2 Refunds will be processed using the same method of payment used for the original purchase.
- Non-Refundable Services
4.1 Certain services may be marked as non-refundable at the time of purchase. These services will not be eligible for refunds.
- Processing Time
5.1 Refunds will be processed within [30-60] days of receiving a valid refund request.
- Changes to Services
6.1 In the event that we need to modify or discontinue any aspect of our services, we will notify you and provide options that may include a refund or alternative service arrangement.
- Contact Information
7.1 If you have questions about our Cancellation and Refund Policy, please contact our customer support team at info@nucleoanalytics.com.